Privacy policy

We are committed to data security and the fair and transparent processing of personal data. This privacy notice sets out how we will treat the personal data which you provide to us including any data you may provide through our website when you sign up to receive our newsletter or white paper, enrol on a webinar or event, or enquire about a product or service.

This is in compliance with applicable data protection law, in particular the General Data Protection Regulation (EU) 2016/679

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Who are we?

Diamond Learning Solutions Limited are the controller and responsible for your personal data (collectively referred to as ”DLS”, "we", "us" or "our" in this privacy notice). Our contact details are: Registered Office: Everdene House, Deansleigh Road, Bournemouth, Dorset BH7 7DU; Email: info@diamondlearningsolutions.com; Telephone Number: 02084606035.

What personal data do we collect?

We use different methods to collect data from and about you, including through our website, during telephone calls, via email, during face-to-face meetings, at exhibitions, seminars and networking events:

We may collect and process the following personal data.

If you:

  • Request information about our services or products;
  • Complete the contact form on our website;
  • Subscribe to our publications or webexsessions;
  • Request marketing to be sent to you.

we may collect your name, email address, postal address and job role.

You may also choose to provide us with your telephone number if you would like to be contacted by telephone.

Information we collect about you

If you provide information to us about any person other than yourself, such as your colleagues, your employees, your advisers or your suppliers, you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

When we ask you to supply us with personal data we will make it clear whether the personal data we are asking for must be supplied so that we can provide the products and services to you, or whether the supply of any personal data we ask for is optional.

We may use your personal data to fulfil a contract, or take steps linked to a contract:

  • to provide the products and/or services to you
  • to communicate with you in relation to the provision of the contracted products and services
  • to provide you with administrative support such as account creation, security and responding to issues
  • to provide you with industry information, surveys, information about our awards, events, offers and promotions, related to the products and/or services.

Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests are:

  • providing you with newsletters, surveys, information about our awards and events, offers, and promotions, related to products and services offered by DLS which may be of interest to you
  • communicating with you in relation to any issues, complaints, or disputes
  • improving the quality of experience when you interact with our products and/or services, including testing the performance and customer experience of our website
  • performing analytics on sales/marketing data, determining the effectiveness of promotional campaigns
  • developing, improving, and delivering marketing and advertising for products and services offered by DLS.

You have the right to object to the processing of your personal data on the basis of legitimate interests as set out below, under the heading ‘Your rights’.

We only process sensitive personal data where you have provided explicit consent to us, or a third party who has provided sensitive personal data to us.

We may also process your personal data if required by law, including responding to requests by government or law enforcement authorities, or for the prevention of crime or fraud.

We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations. We limit access to your personal data to those who have a genuine business need to know it.

We may also share your personal data with trusted third parties including:

  • legal and other professional advisers, consultants, and professional experts;
  • service providers contracted to us in connection with provision of the products and services such as providers of IT services and customer relationship management services; and
  • analytics and search engine providers that assist us in the improvement and optimisation of our website.

We will ensure there is a contract in place with the categories of recipients listed above which include obligations in relation to the confidentiality, security, and lawful processing of any personal data shared with them.

We do not transfer your personal data outside the European Economic Area (EEA).

We will share personal data with law enforcement or other authorities if required by applicable law.

Where there is a contract between us, we will retain your personal data for the duration of the contract, and for a period of six years following its termination or expiry, to ensure we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent courts or authorities.

Where you receive marketing communications, you may change your preferences or unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email from us.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Under the GDPR, you have various rights with respect to our use of your personal data:

You have the right to request a copy of the personal data that we hold about you by contacting us at the email or postal address given below. Please include with your request information that will enable us to verify your identity. We will respond within 1 month of request. Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information. Or if your request is manifestly unfounded or excessive.

We aim to keep your personal data accurate and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.

You have the right to request the deletion of your personal data where, for example, the personal data are no longer necessary for the purposes for which they were collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please contact us using the contact details provided below.

In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes. If you would like to object to the processing of your personal data, please contact us using the contact details provided below.

In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have queried the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us using the contact details provided below.

In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to request that your personal data is ported to you, please contact us using the contact details provided below.

Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception, we will explain this to you in our response.

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our Data Representative by email: info@diamondlearningsolutions.com, write to Data Protection, Diamond Learning Solutions, Everdene House, Deansleigh Road, Bournemouth, Dorset BH7 7DU or telephone 02084606035.

If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint the applicable supervisory authority or to seek a remedy through the courts. Please visit https://ico.org.uk/concerns/ for more information on how to report a concern to the UK Information Commissioner’s Office.

Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy notice.

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